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Grateful PR is seeking a skilled and proactive Technology and Systems Administrator to join our team. As a Technology and Systems Administrator, you will be responsible for managing and maintaining our IT infrastructure, implementing technology solutions, and providing technical support to ensure smooth operations and optimal functionality. This position plays a critical role in supporting our team and clients in their PR activities.


  • IT Infrastructure Management: Oversee the organization’s IT infrastructure, including networks, servers, workstations, and software applications. Monitor system performance and ensure availability, security, and reliability.

  • System Administration: Administer and maintain various systems, such as email, cloud storage, project management tools, and collaboration platforms, ensuring their efficient and effective use by the team.

  • Technical Support: Provide technical support to internal users, troubleshoot hardware and software issues, and resolve technical problems promptly and efficiently. Serve as a point of contact for IT-related inquiries and ensure timely resolution.

  • Security and Data Protection: Implement and maintain security measures to protect data, systems, and networks from unauthorized access, cyber threats, and potential vulnerabilities. Develop and enforce IT policies and procedures.

  • Technology Planning and Implementation: Stay abreast of emerging technologies, evaluate their potential impact on the organization, and make recommendations for their adoption. Plan and execute technology projects and upgrades to enhance productivity and efficiency.

  • Backup and Disaster Recovery: Develop and implement backup and disaster recovery strategies to ensure data integrity and minimize downtime in the event of system failures or disruptions.

  • User Training and Documentation: Conduct training sessions and create user-friendly documentation to educate team members on IT tools, best practices, and security measures. Promote technology adoption and utilization across the organization.

  • Vendor and Asset Management: Manage relationships with technology vendors, negotiate contracts, and oversee hardware and software asset management. Ensure proper licensing, maintenance, and upgrades.

  • Continuous Improvement: Monitor industry trends and technological advancements, and proactively identify opportunities for process improvements, automation, and increased efficiency. Collaborate with stakeholders to implement innovative solutions.



  • Previous experience as a Technology and Systems Administrator or similar role, preferably in a PR or marketing environment.

  • Strong technical skills in networking, systems administration, and troubleshooting. Knowledge of Windows and Mac operating systems.

  • Proficiency in managing cloud-based platforms and services, such as Microsoft 365, Google Workspace, and collaboration tools like Slack or Microsoft Teams.

  • Familiarity with cybersecurity principles, data protection regulations, and best practices in securing IT systems and networks.

  • Experience in implementing and managing backup and disaster recovery solutions.

  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues effectively.

  • Strong communication and interpersonal skills to provide technical support and interact with stakeholders at all levels.

  • Ability to prioritize and manage multiple tasks in a fast-paced environment, ensuring timely resolution of IT-related concerns.

  • Attention to detail and a commitment to maintaining accurate documentation and records.

  • Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.

Join our team as a Technology and Systems Administrator at Grateful PR and contribute to the seamless functioning of our IT infrastructure. We offer a collaborative and supportive work environment, opportunities for professional growth, and the chance to play a vital role in supporting our team and clients in their PR endeavors.

To apply, please submit your resume, cover letter, and any relevant certifications or achievements in technology and systems administration.

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